faa99 Privacy Policy — How We Collect, Use, and Protect Your Personal Data
At faa99, your privacy is a fundamental part of how we operate. This Privacy Policy explains in plain English exactly what personal data we collect when you use the faa99 platform, why we collect it, how we store it securely, and the rights you hold over your own information. Bangladesh players can use faa99 with full confidence that their data is handled with care, integrity, and respect.
Six Pillars of faa99 Data Privacy
These principles shape every decision faa99 makes about how your personal information is handled. They reflect our commitment to being a trustworthy platform for players across Bangladesh.
faa99 only collects personal data that is strictly necessary for a defined purpose — account registration, identity verification, transaction processing, fraud prevention, or legal compliance. We do not collect data speculatively or for purposes unrelated to your use of the faa99 platform.
All data transmitted between your device and the faa99 platform is protected by SSL/TLS encryption. Sensitive data stored on faa99 servers — including identity documents submitted for KYC and payment method details — is encrypted at rest using industry-standard cryptographic protocols.
faa99 does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies under any circumstances. Your personal information is used only to deliver and improve the faa99 service, and is shared with third parties only as described in this Privacy Policy.
This Privacy Policy is written in plain, professional English so you can clearly understand what data faa99 holds about you and how it is used. We do not hide processing activities in dense legal jargon. If our privacy practices change in a material way, we will notify registered faa99 account holders directly.
faa99 respects your right to access, correct, and — where permitted — request the deletion of personal data we hold about you. Requests relating to your personal data can be submitted at any time by contacting [email protected]. faa99 will respond to verified data requests within 30 days.
faa99 does not hold personal data indefinitely. Retention periods are tied to the purpose for which data was collected. Account data is retained for the life of your active account plus a defined post-closure period required for legal and anti-fraud compliance. Data no longer needed is securely deleted.
faa99 collects personal data in several categories depending on how you interact with the platform. The table below summarises the main categories of personal data faa99 may hold about you:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, NID or passport number | At account registration and during KYC verification |
| Contact Data | Email address, mobile phone number, city/district of residence (e.g., Dhaka, Chittagong, Sylhet) | At account registration and account updates |
| Financial Data | bKash/Nagad/Rocket wallet number, bank account reference, transaction amounts in BDT (৳), deposit and withdrawal history | At the point of each deposit or withdrawal transaction |
| KYC Document Data | Scanned copies or photos of NID, passport, or driving licence submitted for age and identity verification | During the KYC verification process |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, time-zone setting (Bangladesh Standard Time, UTC+6) | Automatically, on each platform visit |
| Behavioural Data | Games played, bet amounts, bet history, win/loss history, bonus usage, session frequency and duration | Continuously during active platform use |
| Communications Data | Content of emails or messages sent to faa99 support, support ticket history, live chat transcripts | When you contact faa99 support |
| Responsible Gaming Data | Deposit limits set, self-exclusion requests, session time reminders, loss limit settings | When you use responsible gaming tools |
ℹ️ Sensitive Data: faa99 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. KYC documents are used solely for identity and age verification and are not analysed for sensitive attributes.
faa99 collects personal data through the following channels:
- Direct Submission: Data you actively provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or submitting a complaint.
- Automated Technical Collection: Data collected automatically by faa99's servers and analytics systems when you visit or use the platform — including IP address, device identifiers, session data, and clickstream behaviour — via server logs, cookies, and similar tracking technologies.
- Payment Processor Data: Transaction confirmation data, wallet reference numbers, and payment status data passed to faa99 by your mobile wallet provider (bKash, Nagad, Rocket, Upay) or bank (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) at the time of a deposit or withdrawal. faa99 does not receive your full payment credentials — only the reference data needed to credit or process your account.
- Third-Party Game Providers: Game session data, RNG outcomes, and bet records from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, and other licensed content providers whose games are hosted on the faa99 platform. This data is used for account crediting, dispute resolution, and responsible gaming monitoring.
- Responsible Gaming Self-Reports: Data you voluntarily submit when activating self-exclusion, setting deposit limits, or communicating a problem gambling concern to the faa99 support team.
faa99 uses the personal data it collects for the following specific purposes:
- Account Management: To create, maintain, and administer your faa99 account, including processing login authentication, enforcing account security, and managing account settings.
- Identity and Age Verification: To verify that you are who you say you are and that you are aged 21 or above, in compliance with our responsible gaming obligations and our Terms & Conditions.
- Transaction Processing: To process your deposits and withdrawals accurately and promptly, to reconcile your account balance in Bangladeshi Taka (৳), and to resolve any payment disputes.
- Service Delivery: To deliver the full range of faa99 services — including sports betting markets (BPL, T20 World Cup, IPL, bilateral series), live casino games, slot games, and promotional offers — to your account.
- Responsible Gaming: To monitor your betting and gaming behaviour for indicators of problem gambling, to enforce deposit limits and self-exclusion periods you have set, and to intervene proactively where faa99 identifies at-risk behaviour patterns.
- Fraud and Security: To detect, investigate, and prevent fraud, money laundering, account takeovers, bonus abuse, and any other prohibited conduct set out in our Terms & Conditions.
- Customer Support: To respond to your support queries, process complaints, and improve the quality of faa99's customer service.
- Legal Compliance: To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, record-keeping obligations, and responding to lawful requests from competent authorities.
- Platform Improvement: To analyse aggregated, anonymised usage data to improve the faa99 platform's performance, usability, game selection, and promotional offering.
- Marketing Communications: To send you promotional emails or platform notifications about faa99 offers, seasonal promotions (Eid, Pohela Boishakh, Victory Day, BPL season), and new features — but only if you have opted in to receive marketing communications. You may opt out at any time.
📌 faa99 does not use automated decision-making or profiling in a manner that produces legal or similarly significant effects on you — for example, faa99 does not automatically close accounts based solely on algorithmic profiling without human review.
faa99 processes your personal data on the following legal bases:
- Contractual Necessity: Processing required to perform the contract between you and faa99 — i.e., delivering the betting and casino service you signed up for, processing your transactions, and managing your account.
- Legal Obligation: Processing required for faa99 to comply with applicable legal and regulatory obligations, including KYC/AML requirements and record-keeping obligations.
- Legitimate Interests: Processing carried out in pursuit of faa99's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your own privacy rights.
- Consent: Processing based on your freely given, specific, and informed consent — principally, the sending of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
faa99 does not sell your personal data. We share your data only in the following limited circumstances:
- Payment Processors: We share the minimum necessary transaction data with your chosen payment provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) to process your deposits and withdrawals. Each payment provider operates under its own privacy policy and data security standards.
- Game Content Providers: We share session and account data with licensed game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe) to the extent necessary to deliver their game content, settle bets, and resolve disputes. These providers process data as data processors acting on faa99's instructions.
- Identity Verification Services: We may use third-party KYC and document verification services to assist in confirming your identity and age. These services process your identity documents on faa99's behalf under strict data processing agreements.
- IT and Infrastructure Providers: faa99's platform infrastructure relies on third-party cloud hosting, cybersecurity, and software providers who may process certain technical data in the course of providing their services. All such providers are bound by contractual data security obligations.
- Legal and Regulatory Authorities: faa99 will disclose personal data to competent legal, regulatory, or law enforcement authorities where required to do so by applicable law, court order, or lawful regulatory request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of faa99's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to this Privacy Policy that results from it.
ℹ️ All third parties to whom faa99 discloses personal data are required to handle that data in a manner consistent with this Privacy Policy and applicable data protection standards. faa99 does not permit third parties to use your data for their own unrelated commercial purposes.
faa99 uses cookies and similar tracking technologies on its platform. A cookie is a small text file placed on your device by a website you visit. faa99 uses cookies for the following purposes:
- Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in to your faa99 account and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without impairing platform functionality.
- Functional Cookies: Remember your preferences such as your preferred language, display settings, and responsible gaming tool configurations, so you do not need to reset them on every visit.
- Analytics Cookies: Collect anonymised data about how users navigate and use the faa99 platform — which pages are visited most, how long sessions last, and which features are used — to help faa99 improve the platform. This data is aggregated and does not identify individual users.
- Performance Cookies: Monitor platform performance and identify technical errors or slow-loading pages so faa99's engineering team can address them promptly.
faa99 does not use third-party advertising cookies or cross-site tracking cookies for the purpose of serving targeted advertisements on other websites.
📌 You can control cookie settings via your browser's privacy controls. Disabling all cookies may affect your ability to use certain features of the faa99 platform, including staying logged in to your account. For full cookie management guidance, refer to your browser's help documentation.
faa99 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and Identity Data | Duration of active account + 5 years post-closure | Legal and AML compliance, dispute resolution |
| Financial Transaction Data | 7 years from transaction date | Financial record-keeping obligations |
| KYC Document Copies | Duration of active account + 5 years post-closure | Regulatory compliance, fraud prevention |
| Betting and Gaming History | Duration of active account + 3 years post-closure | Dispute resolution, responsible gaming review |
| Support Communications | 3 years from last contact | Quality assurance, complaint handling |
| Technical and Log Data | 12 months | Security monitoring, fraud detection |
| Marketing Consent Records | Until consent is withdrawn + 2 years | Evidence of lawful marketing basis |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that makes re-identification impossible.
faa99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
- SSL/TLS Encryption in Transit: All data transmitted between your device and faa99's servers is protected by SSL/TLS encryption. The faa99 platform operates exclusively over HTTPS.
- Encryption at Rest: Sensitive stored data — including KYC documents and financial data — is encrypted at rest using industry-standard encryption algorithms.
- Access Controls: Access to personal data within faa99's systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data necessary to perform their specific role. All internal data access is logged and subject to audit.
- Two-Factor Authentication: faa99 supports two-factor authentication (2FA) for account login to help you protect your account against unauthorised access. You are strongly encouraged to enable 2FA from your account security settings.
- Vulnerability Management: faa99 conducts regular security assessments of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
- Incident Response: faa99 maintains an internal data breach response procedure. In the event of a personal data breach that poses a risk to your rights, faa99 will notify affected account holders promptly, with details of the breach and the steps being taken to address it.
📌 Your Role in Account Security: faa99's security measures protect the platform, but your account security also depends on you. Keep your faa99 password confidential. Do not share your login credentials with anyone. If you suspect your account has been accessed without your authorisation, contact [email protected] immediately.
As a faa99 account holder, you have the following rights in relation to the personal data faa99 holds about you:
- Right of Access: You may request a copy of the personal data faa99 holds about you at any time. faa99 will provide this within 30 days of a verified request.
- Right to Rectification: If any personal data faa99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic contact details directly from your account settings without contacting support.
- Right to Erasure: You may request that faa99 delete personal data it holds about you. This right is subject to exceptions — for example, faa99 is required to retain certain financial and identity data for legal compliance purposes, and will not delete data needed to fulfil outstanding legal obligations. Where erasure is not possible in full, faa99 will explain the reason and delete what it lawfully can.
- Right to Restriction: You may request that faa99 restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
- Right to Data Portability: You may request a copy of personal data you have actively provided to faa99 in a structured, machine-readable format, where technically feasible.
- Right to Withdraw Consent: Where faa99 processes your data on the basis of your consent (for example, direct marketing communications), you may withdraw that consent at any time by contacting [email protected] or using the unsubscribe link in any marketing email. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
- Right to Object: You may object to faa99 processing your personal data on the basis of legitimate interests where you believe your own privacy interests override faa99's legitimate processing purpose. faa99 will assess such objections on a case-by-case basis.
To exercise any of these rights, please contact faa99 at [email protected]. faa99 may need to verify your identity before processing a data rights request to protect against unauthorised requests. There is no charge for submitting a data rights request.
The faa99 platform is strictly intended for adults aged 21 and above. faa99 does not knowingly collect personal data from any person under the age of 21. Account registration by persons under 21 is prohibited under faa99's Terms & Conditions.
If faa99 becomes aware that it has collected personal data from a person under the age of 21 — whether through age verification checks, a parental notification, or any other means — faa99 will:
- Immediately suspend the relevant account pending investigation.
- Delete all personal data associated with the underage account to the extent permitted by law.
- Return any real-money deposits to the payment method used, in accordance with the procedure described in faa99's Terms & Conditions.
- Permanently close the account and record it to prevent re-registration.
ℹ️ If you are a parent or guardian and believe that a person under the age of 21 in your care has registered a faa99 account or deposited funds, please contact [email protected] immediately. faa99 will treat the matter as a priority and take the steps described above without delay. 🔞 21+ only.
The faa99 platform may contain references to third-party game providers, payment services, or other platforms. This Privacy Policy applies solely to personal data collected and processed by faa99 in the course of operating the faa99 platform. It does not apply to the privacy practices of any third party, including the game content providers whose software is integrated into the faa99 platform.
faa99 encourages you to review the privacy policies of any third-party services you interact with. faa99 does not control, and is not responsible for, the privacy practices or content of third-party platforms, services, or applications.
faa99 reviews this Privacy Policy periodically and may update it to reflect changes in our data processing practices, applicable law, or the structure of the faa99 platform. The effective date displayed at the top of this page indicates when the current version came into force.
Where an update is material — meaning it meaningfully affects how faa99 processes your personal data or changes your privacy rights — faa99 will notify registered account holders by email to the address associated with their account, with reasonable advance notice before the change takes effect.
Minor updates — such as corrections to typographical errors, clarifications that do not change the substance of faa99's data processing, or updates to contact details — may be made without prior notification. We encourage you to review this Privacy Policy periodically to stay informed of how faa99 handles your personal data.
Your continued use of the faa99 platform after a material update to this Privacy Policy — following the notice period — constitutes your acknowledgement of the revised policy. If you do not accept a material update, you should cease using the faa99 platform and request account closure by contacting [email protected].
If you have any questions about this Privacy Policy, wish to exercise your data rights, want to report a suspected data breach, or need to submit a privacy-related complaint, please contact the faa99 privacy team using the details below:
- Privacy Contact Email: [email protected] — please use the subject line "Privacy Request" or "Data Rights Request" to ensure your message is directed to the correct team
- Response Timeframe: faa99 aims to respond to all privacy-related queries within 10 business days. Formal data rights requests (access, erasure, portability) will be fulfilled within 30 days of identity verification
- Support Availability: 24 hours a day, 7 days a week, including Bangladeshi public holidays
- Language of Response: English
📋 This Privacy Policy was last updated on 1 January 2026 and is effective from that date. faa99 — Bangladesh's Trusted Betting Platform. 🔞 21+ Only. Please play responsibly.
Your Privacy is in Good Hands at faa99
Have more questions about how faa99 protects your data? Browse our FAQ, review the full Terms & Conditions, or explore the faa99 Casino — all on Bangladesh's most trusted betting platform. 🔞 21+ only.